- The package will be shipped within 5 days after you place your order on our website.
When will my order be shipped?
How can I track my order?
Why hasn't my order been updated?
Each order status will be updated within 7 days after you place the order. if there's no notification email from us, please contact us soon.
Can I cancel the order?
You can cancel your order BEFORE the package is collected by the shipping carrier. To cancel your order, please provide your order number, your recipient name and the order-canceled reason for us via email. We will reply you within 72hs. If the package is shipped, you can contact us to initiate a return.
Can I make a return?
You can initiate a return request within 3 days your package has been delivered.
-All items must be returned in the original condition, with all tags and hygiene seals attached.
-Items that have been worn, damaged, washed, or marked as FINAL SALES aren’t eligible for returns.
For more information, please check ourreturn policy for more
What should I do if I need to make a return?
To initiate a return, please contact customer service for an assessment. Upon approval, you can ship the item back to the return address provided by our customer service.Please note:
We don’t offer Freight To Collect (FTC) services for returns. Customer is responsible for all the return shipping fee.
How long is your product warranty?
What should i do if there is something wrong with my product?
Please send us a picture or video of the damaged part, your order number and address to our email firstname.lastname@example.org. We will assist you to solve your problem as soon as possible.
How can I upgrade the system of my controller please?
Ask us anything!